100% remote work

About The Role

The Guest Journey Manager is the central coordination point for everything that touches the guest — from first enquiry through to post-retreat follow-up. You will convert enquiries into confirmed bookings, prepare deeply personalised pre-arrival experiences, and ensure every promise made during the sales process is delivered seamlessly on the ground.

You will work closely with the General Manager, external sales representatives, and all retreat departments — wellness, culinary, hosting, and operations.

Key Responsibilities

Managing all inbound enquiries and reservations across direct and trade channels
Coordinating the full guest journey from booking through departure and beyond
Gathering pre-arrival guest information — wellness goals, dietary needs, special requirements — and briefing the relevant teams
Supporting sales conversion through operational knowledge and availability management
Coordinating group retreats, buyouts, and practitioner-led programs
Managing post-stay feedback, reviews, and returning guest relationships
Maintaining accurate booking records and contributing to operational reporting

What we are looking for

Experience in luxury hospitality, retreat operations, or high-end guest services
Strong communication and relationship management skills
Organised, detail-oriented, and comfortable managing multiple guest relationships simultaneously
Experience with reservation systems or booking platforms preferred
A genuine affinity for meaningful, values-led hospitality

About Eha

Opening Summer 2026, Eha is a pioneering luxury wellness retreat on Estonia's Hiiumaa Island — an intimate, purpose-led experience where contemporary Nordic design meets ancestral Estonian ritual. This is not a hotel, spa, or restaurant. It is an integrated retreat where guests move through a carefully designed daily rhythm of nourishment, rest, sauna, nature, and meaningful human connection.

This is a founding team role. You will help build something from the ground up, with real responsibility, visible impact, and genuine professional growth.

Our Culture

Eha is built on authenticity, care, and personal agency. We co-create, we own our work, and we support each other to grow from our natural strengths. You'll have access to ongoing professional development alongside a team committed to regenerative hospitality — built with intention, from the inside out.