Site Reliability Engineer

Join us and get a once-in-a-lifetime opportunity to literally build a local banking champion!

Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

As a Site Reliability Engineer in the Cards Team, you will help ensure the reliability, availability, and performance of critical technology services. Working closely with development, infrastructure, and operations teams, you will build and maintain scalable cloud-based solutions, improve observability, and drive automation across the technology landscape. Through proactive monitoring, incident management, root cause analysis, and continuous improvement, you will play a key role in enhancing system resilience and delivering a reliable experience for both customers and colleagues.

How You Will Make an Impact:

• Develop software and infrastructure solutions to automate processes and improve efficiency and reliability for DevOps, ITOps, and support teams, while building and managing cloud-based infrastructure on AWS
• Design, build, and maintain reliable software systems
• Implement and maintain observability solutions, including monitoring, logging, tracing, and alerting across critical services
• Define, measure, and monitor Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets to ensure service reliability targets are met
• Participate in incident response, on-call rotations, and service restoration activities for critical production systems
• Conduct post-incident reviews and implement remediation actions
• Lead root cause analysis of system failures and implement strategies to prevent future incidents
• Identify and eliminate operational toil through automation and continuous improvement initiatives
• Collaborate with development teams to improve system scalability, performance, resilience, and operational readiness
• Develop software and infrastructure solutions to automate processes and improve efficiency and reliability for DevOps, ITOps, and support teams, while building and managing infrastructure on AWS and on premise systems
• Drive the adoption of SRE best practices within the organization
• Document best practices and lessons learned

• Proven experience as a Site Reliability Engineer (SRE) or similar role, demonstrating proficiency in managing cloud infrastructure and ensuring system reliability, scalability, and performance
• Strong understanding of Amazon Web Services (AWS) with hands-on experience in constructing and managing cloud-based infrastructure on the AWS platform
• Experience with infrastructure as code tools such as Terraform and Terragrunt, as well as CI/CD pipelines using Jenkins, essential for managing and automating infrastructure deployments and updates
• Familiarity with containerization technologies like Docker and Kubernetes, particularly with managing applications hosted within Elastic Kubernetes Service (EKS)
• Proficiency in scripting languages such as Python, Bash, or PowerShell, necessary for developing automation scripts to streamline manual processes and improve efficiency
• Fluent English is required in spoken and written communication due to working on Pan-Baltic level

Nice to have

• Experience in cards domain is considered beneficial

• Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
• Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• You will get additional days off for volunteering purposes
• Luminor offers 30 fully paid calendar days for military training every year
• A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Access to tools and resources that help you feel good and be productive at work and in life
• Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
• Enjoy special offers & pricing for products and services provided by Luminor