EDD Process Owner

Join us and get a once-in-a-lifetime opportunity to literally build a local banking champion!

Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

As the EDD Process Owner, you will be responsible for the end-to-end management and development of Enhanced Due Diligence processes across the organization. You will ensure that EDD requirements, procedures, risk scoring frameworks, and related controls remain compliant with regulatory expectations while supporting efficient and consistent operations.

Working closely with Compliance, IT, CRM, and business stakeholders, you will drive process improvements, oversee the closure of identified gaps, support system enhancements, provide management reporting, and promote knowledge sharing to strengthen the organization's financial crime prevention framework.

• Own and continuously improve the end-to-end Enhanced Due Diligence (EDD) process, ensuring it is clear, efficient, compliant, and aligned across the Baltics
• Develop, maintain, and update EDD procedures, instructions, requirements, and process documentation in line with regulatory expectations and business needs
• Drive the closure of identified gaps in the EDD area and initiate improvements to strengthen process quality, efficiency, and consistency
• Provide input into EDD-related risk scoring requirements and support the development of new or improved processes, systems, and tools
• Work closely with EDD operational teams by supporting complex cases, reviewing quality, sharing feedback, and helping ensure high standards in daily work
• Collaborate with stakeholders across Compliance, CRM, IT, Sales, and other business areas to make sure EDD requirements are understood and properly implemented
• Monitor EDD quality, identify improvement areas, and turn insights into practical actions that support continuous improvement
• Prepare and provide regular reporting to management bodies on key EDD topics, risks, progress, and process developments
• Support knowledge sharing by providing guidance, training, and updates to relevant stakeholders on EDD requirements and process changes

• You have experience in KYC, EDD, AML/CFT, sanctions, financial crime prevention, or a similar regulatory area
• You understand how regulated processes work and can translate requirements into clear procedures, improvements, and ways of working
• You have strong process management skills and enjoy improving efficiency, quality, and consistency
• You are comfortable working with complex topics, taking ownership, and driving things forward independently
• You communicate clearly and can work with different stakeholders across Compliance, Operations, IT, Sales, and other business areas
• Fluent English is required in spoken and written communication due to working on Pan-Baltic level

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor