Job Description

In this position you will….

Oversee the entire Front Office operation to maintain high standards
Will report directly to the Front Office Manager and replace him during his absence.
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands and preparing monthly work schedules
Recruit, manage, train and develop the Front Office team
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
Together with the Front Office Manager conduct monthly communication meetings
Ensure all guest requests, problems and internal communication is actioned in a timely manner

Assist with other departments, as necessary

Requirements

We are looking for……

Previous supervisory experience in the hotel, leisure, and/or retail sector
Fluent in English and Estonian – both in speech and in writing (any additional language is an advantage)
Excellent grooming standards
High level of IT proficiency
High level of commercial awareness and sales capabilities
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team