Benefits Specialist

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than 1bn in funding.

And we're just getting started.

About the role

As a Benefits Specialist, youll be part of the Total Rewards team, keeping our benefits programmes accurate, on time and easy for employees to use. Youll work with People Operations, Regional People Partners, Payroll and external providers, and youll be the go-to person for everyday benefits questions.

Youll also help us cut manual work. With guidance from the team, youll spot recurring errors and build simple automations, such as reminders, request routing and data checks.

Main tasks and responsibilities

• Process benefits eligibility checks, enrolments, changes and leaver actions, and support renewals and implementations
• Keep benefits data accurate and check vendor invoices against contracts and headcount, working with Accounts Payable to pay on time
• Manage relationships with brokers, insurers, pension and benefits providers, escalating when needed
• Answer employee benefits questions and escalate complex cases
• Maintain process documentation, employee guidance and trackers, and prepare regular reports
• Build, test and maintain simple automated workflows, and flag issues when they fail

• You have experience in HR, people operations or a related area, and you keep data accurate
• You pay close attention to detail and reliably meet recurring deadlines
• Youre confident in Google Sheets or Excel (formulas, lookups, pivot tables)
• Youre curious about process improvement and keen to learn automation tools such as Claude and n8n; any experience with low-code or no-code tools is a bonus
• You communicate clearly in English and know when to ask for guidance
• You handle confidential data with care

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.