ElectroAir is a manufacturer, developer, and designer of ground power units. Our new generation ground power units are unique to other ground power units on the market. They are static converters that combine extensive technological expertise and innovation for civil and military customers along with the consumer-focused mindset of two of the best (and most important) aeronautic heritages in the world: Safety and Reliability.
Our people are eager experts in the aviation and power supply industries, who are motivated by new endeavors, are truly internationally minded, and share a common vision, similar values, and the same willingness to succeed.
Our customers are partners in the widest sense of this word. We sincerely believe that we are instrumental to each other’s success and that our partnership, which begins from the outset of the new generation design, will continue throughout the entire life cycle of the product.
Job Description
- Handle post-sale inquiries promptly and professionally, ensuring customer satisfaction and retention.
- Process warranty and non-warranty cases efficiently, resolving issues promptly and upholding the company's quality standards.
- Assist customers with parts purchase or replacement inquiries, providing accurate information and guidance to meet their needs.
- Maintain effective communication with quality control and production departments to address customer concerns and ensure product quality.
- Participate in meetings to contribute ideas and insights for process improvement and product enhancement.
- Manage client database to maintain accurate records and facilitate seamless customer communication.
- Assist during meetings by providing administrative support, preparing materials, and coordinating logistics.
- Coordinate sales projects and equipment supplies, collaborating with internal teams to meet customer requirements.
- Prepare reports, documents, and quotations accurately and efficiently to support sales and customer service activities.
- Support marketing and sales department.
Requirements
- Experience in customer service, and office management, preferably in manufacturing
- Excellent communication skills, both verbal and written.
- Ability to work in a team and effectively collaborate with various departments within the company.
- High level of responsibility, organization, and attention to detail.
- Ability to multitask, prioritize tasks, and meet deadlines.
- Proficiency in Microsoft Office.
- Strong organizational skills and attention to detail.
- English language on the professional level. The Russian language is an advantage.
- Technical background is an advantage.
Company offers
- Competitive salary
- Opportunities for professional development and career advancement
- Collaborative and supportive work environment
- Exposure to diverse projects and opportunities for skill enhancement
- Chance to make a meaningful impact and contribute to the company's success
