Evikon MCI is an instrumentation company with headquarters based in Tartu, Estonia. We specialise in the development, manufacturing, and marketing of sensor-based electronic measurement instruments for industrial and building automation and safety applications. The company was founded in 1991 and since 1992 is located at Tartu Science Park.
Our mission is to provide businesses and organizations with convenient and efficient technical solutions for the measurement of environmental parameters and control of processes – temperature, pressure, level, humidity, and moisture, toxic and explosive gases – to help save resources, increase production quality and ensure safety.
We market our products in more than 100 countries globally through a network of qualified industrial distributors, value added resellers, engineering and integration partners.
Job Description
In the position of Technical support & documentation specialist, you will enjoy interfacing with customers and sales team, exploring and discussing their issues and offering professional technical advice.
Whilst a strong level of customer relationship building is key, the focus will be to become a key technical expert within the instrumentation industry.
What You'll Be Doing
You will respond to customer requests, explain the features and how to use each product, handle technical enquiries for customized or application specific solutions in the field of environment monitoring and gas detection.
You will be required to understand and able to identify the full Company's product range with the ability to offer alternatives or additions if required and advise on the selection of products and technologies where possible.
Some of your responsibilities will be:
- Document product and application information to meet customer order requirements.
- Create and maintain internal technical Knowledge Base.
- Assist sales and service teams to resolve any technical or application specific issues.
- Work closely with technical team on products customisation and NPD projects.
Requirements
In order to perform this role succesfully you will need
- Technical education, work experience, self-learning ability
- Excellent English oral and written communication skills
- Readiness for social interaction and documenting knowledge
Company offers
We will provide you with comprehensive product and business sector training, friendly atmosphere, constant assistance from an encouraging and supportive team and managers, a competitive and motivating compensation plan and an opportunity to develop professionally with a fast growing globally minded tech company.
Your compensation will depend on your experience, skills and performance.
