Job Description
- Provide excellent customer technical support service for IoT and related platforms, with an attitude of exceeding SLA’s.
- Troubleshoot performance and stability issues of the services using a wide variety of tools and provide root cause analysis.
- Proactive in recognizing and handling uptime and performance challenges
- Act as assurance escalation point from clients for all platform related request and incidents.
- Support the implementation of new systems and software and the delivery of data reports.
- Become a proficient user of all toolsets (Nomad, Tayana, Grafana, Jira Service Management system and others) to assist customer queries and internal requests.
Requirements
Knowledge, Skills & Experience:
- Demonstrate a proven track record within a similar technical environment.
- Ability to troubleshoot complex problems throughout the whole technology stack
- Issue resolution experience (including Root Cause Analysis)
- Perfect / Fluent English (verbal and written) & Russian
Personal Skills:
- Good time management and prioritization skills, multitasking
- Working efficiently in emergency situations
- Good organizational, prioritization and coordination skills.
- Ability to assimilate and relay technical information.
- Excellent problem-solving skills.
The following skills will be considered an advantage:
- Basic SQL knowledge
- University degree in Telecommunication / IT or equivalent experience
- Minimum 3 years of professional experience in IT or Telecom Operator or Vendor
- BTec or equivalent in IoT or Telecommunications.
- Knowledge of IoT products and solutions
- Russian and Estonian languages
Company offers
We offer:
- Job in a trusted International company
- A professional working environment;
- Massive international knowledge base;
- A wide range of clients and assignments;
- Various training opportunities;
- Competitive compensation package
Additional information
Work in shifts during EU and US time
We will only contact candidates who have passed to the short list.
