Job Description
We are seeking an experienced Solution Architect to build future proof next generation Opportunity Lifecycle platforms and manage solution design for the GTMA Opportunity Lifecycle team (OLM) and sit under the GTM Solution Architecture and Design team. This role sits at the intersection of Solution architect, User Journey mapping, Data Mapping, Integration Patterns, Salesforce platform administration and GTM technology operations.
The ideal candidate combines strong business process expertise with technical depth in Salesforce and enterprise GTM ecosystems, while also driving operational excellence, scalable governance, system analysis, platform health and compliance readiness across Sales Ops and Revenue workflows.
This leader will partner closely with the Sales Operations, GTMA Systems, GTMA Product team, Twilio Engineering team, Enterprise Data team, Integration engineering team (DBT, Presto , Snowflake) and MDM teams.
- Collaborate with product managers, engineers, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies for the Opportunity life cycle management team.
- Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes
- Communicate regularly with a diverse group of stakeholders with different priorities and levels of technical acumen
- Lead projects end to end to improve the way our Go-To-Market and internal teams track and manage opportunity lifecycle and Revenue Forecasting in partnership with the product owner and product manager.
- Work with Product Managers to architect and implement solutions within Salesforce. Your work will include (but not be limited to) architecting automation and system behavior using Lightning Components, Apex, and Flow ensuring scalability, system health, and end user personas/experience.
- Translate business requirements into technical solutions from a diverse group of stakeholders with varying priorities and levels of technical acumen.
- Provide ongoing roadmap design and ownership in combination with the product owner and product manager
Be an advocate for technology best practices and be a stakeholder representing technology.
Requirements
- Salesforce Application Architect Experience: 10 years of extensive experience with Salesforce and SalesCloud implementations.
- OLM Tool Expertise: 5+ years of experience designing and implementing large-scale automation within Salesforce ecosystem.
- 5+ years of experience designing and implementing large-scale automation experience with managing Usage based selling
- Advanced Technical Skills: Advanced knowledge of Salesforce declarative automation, APEX, Object oriented programing concepts, Data modelling, Event platforms and Batch processes, Integration patterns etc
- Strong Communication & Documentation: Demonstrated ability to capture thinking, recommendations, and process mappings in clear, highly detailed documentation.
- Influence & Assertiveness: Proven track record of operating as a strategic partner who can constructively challenge stakeholders and leadership in the interest of system scalability and long-term sustainability.
- Proven track record of successfully leading and delivering complex, cross-functional strategic initiatives in a fast-paced environment.
- Highly analytical with a data-driven approach to problem-solving and decision-making.
- Ability to think strategically and translate complex or ambiguous concepts into actionable plans.
Nice to have
- Salesforce Certifications: Salesforce B2B Solution Architect, Platform App Builder, or Salesforce Developer I certifications. (Salesforce Application/System Architect or Developer certifications are highly preferred ).
- Large Scale Operations: Experience designing and building within Salesforce for a massive user base (2,000+ users).
- Familiarity with BI tools (e.g., Tableau, Power BI) and integration middleware like Mulesoft, Workato or Tray.io
Company offers
- Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
