CV Keskus tööpakkumine Second Line Support Operator, 2021-07-12

Töö kirjeldus

A Bit About Us

Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan. We are the trusted partner to over 500 sports organisations globally, capturing the highest quality data for many of the world’s largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA. From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organisations, we are driven to the deliver the difference for our partners.

What We Do

Sportstech - Data capture, management and analysis tools that help leagues run their sport, unlock new revenue streams, and protect the integrity of their competitions.

Video - Fully automated streaming technology, production and distribution services that help showcase sports to the world.

Sportsbook - Everything a sportsbook operator needs to manager their operation and grow profits – all powered by the finest live sports data available.

Media & Engagement - We help brands and publishers engage and monetise sports fans with personalised campaigns and content they will love.

The Role

Second Line Support Operator secures high-level client service and seamless problem solving. You’ll be dealing with inquires that are escalated by all internal departments or are raised directly via client contact. You will be dealing with problems that lack a straightforward solution and must be investigated in depth and encompass across all products as you will be a backbone of the operation, being in a close relationship with all the departments.

Main Responsibilities

• Communicating with clients, solving problems.
• Solving and prioritizing problems inside the company and the parent company.
• Helping other Support Operators with their work, solving problems, forwarding the information to the Development Team when necessary and providing feedback to clients.
• Create and maintain a knowledge base for known issues and solutions
• Completing additional tasks assigned by the line manager

Required Skills

• Communication skills
• English skills
• Computer skills

• Multitasking
• Problem solving skills
• Problem escalating skills
• Accuracy and pressure handling

Additional Desirable Skills

• Client Service experience
• Knowledge of betting
• Basic T-SQL Knowledge
• Good knowledge of IT

We Offer

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

Due to COVID-19 restrictions, we are currently using virtual hiring processes in some locations, so that we can continue hiring great people whilst being mindful of the health of everyone involved in the recruitment process. Please therefore be aware that, among other things, interviews may take place by phone or video, and some new hires may need to be onboarded remotely (e.g. where access to office space is currently restricted). Our Talent Acquisition team will be able to advise of arrangements in relation to specific roles, so please reach out to them with any questions.

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other status protected by applicable law)