Product Operations Specialist, Bolt for Business

We are looking for a sharp, technology-enabled person to support Bolt for Business as a Product Operations Specialist. As part of our team, you will be particularly responsible for the ongoing documentation and deployment of our product suite to the field. The challenge is applying our highly-configurable business product suite to our customer base, enabling Account Managers, Solutions Analysts, and the Operations Team to carry out the individual configurations. You’ll preside over and contribute to our library of documentation, and in doing so progressively remove yourself from the critical sales path. Along the way, you’ll enable new markets, liaising with local teams and opening up new avenues of business.

As part of this, you will help deploy the idea ingestion, sorting, and grooming processes that bring new product ideas in from the field. Our ideal candidate will use LLMs and AI tools liberally, becoming a master of processes with minimal daily grunt work.

• Lead the expansion of B4B products into new geographies and new markets.
• Help Sales implement our product for customers, specifically expressing rules and patterns that help AMs configure the product correctly.
• Build a library of self-service documentation such that our Account Managers and Sales Analysts become increasingly independent, able to enable customers correctly on their own.
• Help Sales unlock their clients, levering your deep, cultivated understanding of the Business and Government product lines.
• Drive a consistent feature-idea intake process from Sales, refining the mechanism and the ceremonies that bring grassroots insight into the official roadmap.

• You have experience using analytics tools (like Looker, Databricks, or Mixpanel).
• You have experience using data to answer complex questions.
• You are happy to develop, run, and refine processes.
• You value clarity and repeatable outcomes, but are never bound by “how it’s always been done.”
• You are comfortable in a technology-forward environment that values results and rewards scrappy thinking.
• You can tell the difference between AI slop and AI-acceleration, and you do not allow yourself the former.

Nice to have

• Experience working in a Sales-led organization.
• Experience with multinational products and complex configuration matrices.
• You have hard technical skills, for example you might be able to write SQL if need be.

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.