2023-08-23 14:48:55

Operations Analyst

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Job Description

Operations Analyst

We are looking for an Operations Analyst to join Bolt’s Groceries Central team. You will be responsible for carrying out data analysis and effectively presenting insights to validate and quantify ideas, processes and opportunities.

You will be helping us build Bolt’s Dark stores business by working on reviewing key operational metrics worldwide. Availability rate, rejected orders, pickers time, average ratings, delayed orders - these and other metrics define success of our marketplace business. You will be looking for ways to improve them at a global level.

 

Your daily adventures will include:

  • Analyse data – you will monitor our supply performance, quality and city operations metrics to ensure solid supply coverage and utilisation
  • Deliver data insights to management team on a frequent basis.
  • Actively investigate and draw data insights that assist in improving the quality of service given to drivers and riders that are offered through local business verticals.
  • Support local team in adhoc analysis requests.
  • Regularly discusses and prioritises analysis tasks with management team.
  • Aims towards and achieves ambitious goals in optimising the function and output of local teams.

Requirements

We are looking for:

  • You have 2+ years experience in an analytical position
  • You are a strong collaborator with excellent communication skills (both verbal and written) in English
  • Amazing SQL and Excel skills. Experience with Python or R is a strong plus.
  • You are a hustler, not stopping after several obstacles a day
  • You have a strong motivation to solve problems creatively and efficiently
  • You thrive in a fast-paced environment
  • You are detail-oriented and organised
  • You are customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth

 

You will get extra credits for:

  • Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
  • Experience in product launches or running a business

Company offers

Why you’ll love it here:

  • Your daily duties will have a meaningful impact on millions of people all over the world.
  • You’ll be surrounded by the most friendly, supportive colleagues you can imagine.
  • As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development.
  • You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one.
  • Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more!