Job Description
- Answering customer queries and complaints via email and calls if needed
- Handling debt and recovery process and answering 3rd party requests
- Troubleshooting errors or bugs
- Translations and proofreading
- Process improvement and process guide updates
- Creation and updating email templates
- Taking care of customer procedures if necessary
Requirements
- Excellent (C1) written and verbal Spanish language knowledge.
- Ability to communicate and understand in English on a daily basis (company working language).
- Responsibility and proactivity, caring and high reliability.
- Readiness to learn and work with daily routines, numbers, calculations.
- Openness to new challenges.
- Previous experience of work in either finance/debt recovery or customer support.
- Ready to work full-ime from home office with all the necessary equipment
Company offers
- An opportunity to experience the excitement and challenges of a fast-growing fintech company.
- To work in a team of motivated, supportive, and determined people.
- The chance to develop your potential in a continually evolving environment.
- Paid vacation 33 days.
- Market-leading pay – We keep our headcount low and only hire the best.
