Payment Operations Team Lead - Global Processing

We’re looking for a Payment Operations Team Lead to join our Global Processing team in the Tallinn office! This role is a unique opportunity to have an impact on multi-currency banking. Your mission is to develop a strong Operations team and support specialists on their personal growth paths.

Here’s how you’ll be contributing to the Operations Team:

• Help the team develop and measure KPIs for success and keep the focus on the customer.
• Ensure the team consistently meets their SLAs.
• Hire, lead, develop and manage the Payment Operations team, including administrative tasks, such as scheduling, payroll, interviewing, hiring, organising team activities, etc.
• Develop and maintain effective operations processes, task allocation, training and performance management to deliver a great customer experience with a tightly managed cost base.
• Work with fellow PayOps teams in the organisation to build strong relationships and understand the inner workings of PayOps.
• Manage your team’s resources and their relevant skills, ensuring at all times a high-quality, high-speed workflow with optimal coverage.
• Increase the efficiency of the operations team while balancing the health and productivity of your specialists.
• Drive operational excellence, while building sufficient controls and assessing and mitigating operational risks.
• Ensure the team’s readiness to handle unexpected situations.
• Maintain high internal engagement in the hybrid work environment, both in the office and remotely.

This role will give you the opportunity to:

• Make an Impact - You’ll help drive the definition of our goals and vision while increasing the efficiency of the operations team and dreaming big, driving us towards Mission Zero!
• Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!
• Develop Wisers - You’ll scale culture and help to create a positive and motivating work environment for our Wisers. You’ll ensure the health and productivity of the specialists within your teams by helping to set the right culture and implement the right approaches. We don’t believe in drama, only good Karma!
• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. You’ll also occasionally travel to work and learn with our teams in other locations!