Immediate start

VOOL is the complete EV charging solution — reliable, smart and cost-efficient. Since beginning we have designed and built both our hardware and software in-house. Our portfolio consist of chargers, load management controllers, a consumer app and B2B management platform so that all of the products can work together as one system. Our technology uses the existing electrical grid up to three times more efficiently, which means EV charging without expensive infrastructure upgrades.
Our business focus is on SME customers, apartment blocks, offices, parking operators, hotels, and fleets. We are market leaders in the Baltics, but also active in the Nordics, Switzerland and many other central european markets. As we scale, the experience our customers have when they reach out matters more than ever. That's where you come in.

About the role

As a Customer Support Specialist, you're the human on the other end of the line. You'll support both private users and business clients, handling everything from app questions and billing to first-line technical troubleshooting of our chargers and platform.

You'll work closely with our technical, product and sales teams and you'll be the one bringing real customer feedback back into the company. This is a great fit for someone who genuinely likes helping people, stays calm under pressure, is a good communicator on the phone and in written.

What you'll do

Respond to customer inquiries across channels (email, chat, phone) with clarity, warmth and speed
Troubleshoot firstline technical issues and questiosn related to VOOL chargers, the app and the management platform and escalate the trickier ones to the corresponding team
Keep our help documentation, FAQs, and internal knowledge base accurate and up to date
Track recurring issues and share patterns with product and engineering so we fix root causes, not just symptoms
Be a trusted advocate for the customer inside VOOL

What you bring

1+ years in customer support, customer success or similar customer-facing role
Excellent written and spoken English
A genuine service mindset — patient, empathetic and solution-oriented
Comfort with technology and a willingness to learn the ins and outs of hardware and software products
Strong problem solving skills and the ability to stay organized across multiple open conversations

Nice to have

Additional languages relevant to our markets (Estonian, German, Finnish, Swedish or others)
Familiarity with support tools (Intercom)
Interest in EVs, energy or the broader clean-tech space

What we offer

A chance to shape the customer experience of the best EV charging solution on the market
A small, ambitious and genuinely collaborative team where your input is heard
Room to grow as we scale into new markets
A modern office in Tallinn and a flexible, hybrid way of working
Competitive salary