- Proactive in recognizing and handling uptime and performance challenges
- Engage with QA, Core Network, Data Network and Product teams in bringing cases to resolution
- Troubleshoot the service / system and provide root cause analysis
- Troubleshoot performance and stability issues of the services using a wide variety of tools.
- Providing direct support to Top Connect customers
- Help drive process improvements for service management, including outage/incident management, rollbacks and reporting
Ootused kandidaadile
- GSM/UMTS/LTE Telecom understanding of main nodes - HLR, STP, SCP, CGW, SMSC (SMSGW), OTA, DPI, OCS/Billing
- SS7 MAP, CAMEL hands on experience on the protocols
- Diameter s6a & Gy
- Experience on tools Wireshark, TCPdump
- Linux hands-on
- Power user of PostgreSQL, MySQl, Oracle databases
- Good time management and prioritization skills, multitasking
- Ability to troubleshoot complex problems throughout the whole technology stack
- Working efficiently in emergency situations
- Issue resolution experience (including Root Cause Analysis)
- University degree in Telecommunication / IT or equivalent experience
- Minimum 3 years of professional experience in Telecom Operator or Vendor
- Perfect / Fluent English (verbal and written) & Russian
Nice to have
- IP knowledge in Firewalls, VPN's/IPSEC's
- Good understanding of the service management and delivery framework (ITIL)
Ettevõte pakub
- Job in a trusted International company
- Competitive salary and bonus system
- Sports opportunity
- Comfortable and modern working environment
- Interesting and developing work
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