Job Description
The Twilio Presales Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers.
This position is needed to deliver the technical win and product fit to our customers across the EMEA region. A Twilio Presales Engineer is an experienced pre-sales engineer who builds customer trust in Twilio’s Customer Engagement Platform, resulting in customer success at our largest, most strategic accounts. The Presales Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and provides creative solutions to our customers' most complex communications and customer engagement challenges and needs.
- Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success.
- Build a successful business partnership with Twilio Account Executives focussing on great business discovery within prospects and communicating the business value of Twilio solutions.
- Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.
- Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology.
- Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges.
- Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products.
- Form an understanding of a customers business and help solve problems they’ve identified as well as uncover areas of opportunity.
- Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation
- Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations.
Requirements
- At least 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space
- Solid understanding and experience of the sales cycle and the role of a pre-sales engineer
- Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs
- Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success.
- An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience.
- Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Communications products
- Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures
- Experience writing code in one or more of the following areas, multiple areas of experience would be advantageous:
- Backend (Java, C#, Node.js, Python or PHP)
- Web (JS, React)
- Experience with designing and consuming REST APIs
Nice to have
- Hands on experience with with backend development (Java, C#, Node.js, Python, PHP, etc)
- Familiarity with Mobile development, especially for iOS and Android.
- Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role
- Experience with automation, cloud-native development and skills with a major cloud platform.
- Experience with sales methodologies
Company offers
- Enjoy generous time off, company breaks, and more.
- Comprehensive healthcare and mental health programs.
- Paid parental leave, plus funding to help cover adoption & fertility expenses.
- Market-competitive compensation, retirement savings, & equity.
