• document scrutiny and collection of applications for visa processing;
• handle customer / applicant queries personally or via email, telephone;
• handle cash and bank related transactions if assigned and ensure 100% accuracy;
• record and maintain all application data (ensure accurate and timely data entry into the system with zero errors);
• ensure all administration and logistics of passport delivery to consulate / applicant / logistic company etc;
• maintain compliance to the standard operating procedures and manuals without deviation in process;
• encourage applicants to provide feedback on services provided;
• ensure that the entire process is completed;
• assist Deputy Manager.
Purpose of the role:
• facilitate the visa application process;
• handle front office and back office operations conducted at the respective Visa Application Centres (VACs).
Requirements
• fluent in Russian and English;
• basic knowledge of computer skills;
• proficiency in MS Office;
• adaptability and presence of mind to handle customer queries and complaints;
• ability to innovate and enhance procedures and methods to increase productivity and cost effectiveness.
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