Your main assignments will be:
Acting as the first point of contact for our customers, who are calling mostly from North America
Responding to and resolving customer issues received via phone or email
Providing information, advice and booking services to passengers
Following proper workflow and procedures
Requirements
excellent verbal and written English language skills | comfortable working evening and night shifts | excellent communication, listening and problem solving skills | interest in the airline and travel business | an ambition to achieve sales metrics and goals | great team worker |
wish to work within a dynamic multinational environment.
Company offers
5 week paid training
Salary increase upon reached milestones
Flight tickets’ discounts
Attractive performance incentives
Social events and team outings
Taxi vouchers
Career development within the airline industry
Office in the heart of Tallinn
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