Apply business knowledge, awareness of known risk patterns, and use of various validation tools to make accept/reject decisions on Commerce Platform transactions;
Use platform tools to prevent subsequent bad behavior;
Identification and analysis of fraudulent patterns;
Leverage regional awareness and callouts to customers worldwide on a subset of reviews to ascertain transaction validity;
Raise team awareness on fraud trends, including syncs with SMEs on current patterns;
Propose preventative measures, process enhancements, and improved tool functionality;
Work with Customer Support to resolve escalations;
Adhere to platform KPIs related to accuracy, decision time, and productivity.
Requirements
Excellent spoken and written English.
Ability to read, write, and speak fluently in at least one non-English language (Spanish, French, Italian, German, Russian, Mandarin, Hindi, or Arabic preferred);
Ability to make decisions with speed and confidence;
Desire to proactively uncover new fraud patterns;
1+ year experience with e-commerce and card-not-present environments (or similar);
1+ year experience analyzing large amounts of data;
Strong capabilities in Microsoft products like Office;
SQL experience a plus;
Knowledge and experience with fraud analysis and prevention a plus.
Company offers
Competitive salary.
An opportunity to be part of international team.
Friendly and youthful work environment.
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