FinCrime Operations Quality Senior Lead

At Wise, we are looking for a Senior Quality Lead for FinCrime to lead, develop, and inspire a high-performing team of Quality Team Leads and Specialists. In this pivotal role, you will bridge operational quality and senior leadership - translating high-level regulatory strategy into actionable, impact-driven processes.

You will own the Quality strategy across the FinCrime domain, ensuring our operations remain fully compliant with global AML/CFT regulations while maintaining the fast, effortless service our customers expect.

What You’ll Do

1. Leadership & People Development

• Drive Team Excellence: Lead, mentor, and empower a team of Quality Leads and Specialists, modeling success behaviors and living Wise values.
• Cultivate Talent: Conduct career check-ins, foster growth opportunities, and build clear paths for professional development.
• Foster Culture: Promote a culture of continuous learning, psychological safety, delegation, and knowledge sharing.

2. Operational Management & Data Literacy

• Execute Strategy: Turn overarching quality objectives into phased implementation plans that optimize processes without disrupting operations.
• Hit Targets: Drive team performance to meet and exceed KPIs/SLAs, contributing directly to the quarterly Quality KPI tree.
• Capacity Planning: Forecast demand and allocate resources effectively within the FinCrime quality squad.
• Data-Driven Insights: Partner with analytics teams to build performance dashboards, analyze complex risk/quality trends, and guide strategic decision-making.

3. FinCrime Expertise & Quality Assurance

• Domain Ownership: Act as the subject matter expert on FinCrime operations (AML, Fraud, Sanctions, Reporting) and Quality Assurance frameworks.
• Continuous Improvement: Lead root-cause analyses on quality gaps and feed insights back into processes to reduce organizational risk.
• Risk-Based QA: Embed a rigorous, risk-based approach across all FinCrime tools, processes, and workflows.
• Governance & Audit: Serve as the point of contact during internal audits, manage escalations, and provide regular updates to senior executive leadership.

4. Stakeholder & Project Management

• End-to-End Delivery: Drive complex quality initiatives from inception to delivery—managing blockers, timelines, and documentation.
• Strategic Alignment: Align FinCrime quality goals with broader company-wide OKRs.
• Cross-Functional Partnership: Collaborate closely with FinCrime Product Managers and Operational Heads to balance regulatory compliance with exceptional customer outcomes.

Must-Have Qualifications

• FinCrime & Quality Operations Leadership: 3+ years of experience managing small-to-medium-sized operational teams specifically in Financial Crime (FinCrime), KYC, or Quality Assurance functions.
• Regulatory Expertise: Advanced, up-to-date working knowledge of global AML/CFT regulatory frameworks, compliance standards, and emerging financial crime trends.
• Communication & Cross-Cultural Collaboration: Exceptional written and verbal English skills, with a demonstrated ability to draft comprehensive reports and collaborate across global teams, cultures, and time zones.
• Problem Solving & Solution Design: Strong analytical mindset with a track record of diagnosing recurring quality gaps and implementing actionable, scalable solutions.
• Operational Agility: Thrives in fast-paced, high-pressure environments; adept at prioritizing effectively and adapting quickly to shifting regulatory and operational needs.
• Ownership & Professionalism: Proactive, punctual, and self-directed, with a high degree of accountability and personal responsibility.
• Right to Work in Estonia - We don't offer visa or relocation support for this role.

Nice-to-Have Qualifications

• Educational Background: Bachelor’s degree in Finance, Business Administration, Law, or a related discipline.
• Professional Certifications: Industry-recognized credentials such as CAMS, ICA, or equivalent specialized certifications focusing on AML, Fraud, EDD, Sanctions, or Risk Management.
• Data & BI Proficiency: Hands-on experience working with Business Intelligence and analytics tools (e.g., Looker, Superset, Redash, MicroStrategy/Microtab).

Why Join Us?

• High Impact: Directly shape how Wise combats financial crime at scale while protecting millions of customers worldwide.
• Growth & Ownership: Work in an autonomous environment that rewards innovation, accountability, and continuous improvement.
• Collaborative Culture: Join a supportive, fast-paced team dedicated to transparency and operational excellence.

How to Apply

If you’re ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you! Please submit your resume in English.

We will start interviewing for this position from day 1 so we would recommend applying rather sooner than later - otherwise, someone else might grab your dream job ?

Our Hiring Process

1. Application Review: We evaluate your experience and skills.
2. Quick Chat with a Recruiter: A brief call to discuss the role and see if Wise aligns with your career goals.
3. First Interview: Meet our team for a discussion around your leadership and operational delivery experience.
4. Final Interview: An in-depth discussion with our team to assess your technical and cultural fit.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

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