Identify opportunities for client onboarding efficiency, lead client’s account, prepare and implement a project plan
Work closely with our product and engineering teams to ensure smooth implementation and resolve possible issues
Assist clients with the onboarding project plan implementation
Organize Visa Payment Card implementation processes, including managing processes of approvals, cards manufacturing, working with tokenization processes like Google Pay, Apple Pay.
Help clients with modern implementations of Card Programs
Prepare and manage proposals for clients for implementations based on price-lists
Provide insights and tips and tricks for clients to make the best Card Programs
Communicate the benefits of the product features and ensure customers promptly adopt them
Prepare regular reporting
Guide clients with REST API integrations
Requirements
Bachelor’s Degree in Business Administration, Technology, or hold the equivalent professional experience
At least 2 years of professional experience in a Customer Success or Account Management role
Excellent written and verbal English language skills with emphasis on negotiating, influencing, facilitating, and presentation skills (any other language will be a plus)
Experience within financial services, payments, or software environment
Experience in project management roles and working with cross-functional project teams
Tech-savvy and have experience implementing software on an account per account basis
Interpersonal communication and teamwork skills
Strong customer-centric attitude
Analytic skills to measure, report, and improve processes
Flexibility and resilience
Ability to perform and operate both in terms of deliverable deadlines, but also in terms of communication with managers and resources under difficult situations and deadlines with their clients and projects
Company offers
Great compensation – attractive salary and benefits package
Challenging long-term projects
Amazing potential for personal growth at one of the best FinTech companies in Estonia
The chance to work as part of a highly motivated and talented international team – with regular team events
A modern office in the center of Tallinn
Fresh fruit, sweets, snacks, and drinks
Free parking
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