Bob W. is looking for a full-time customer service specialist / host to join the team and provide top-notch customer service, support and communication to guests staying in our Tallinn apartments.
What will you be doing?
Providing efficient and friendly customer service to guests
Making and managing bookings and creating offers
Answering guest emails, phone calls and chat messages
Solving guest issues and fulfilling their requests
Cooperating with other team members and partners
Managing various systems including the property management system
Inspecting apartments and anticipating guest issues
Handling billing and processing payments
Requirements
Bob W. wants to hear from you if you..
love making new friends and truly care about providing fantastic customer service
are attentive, punctual and reliable with a self-driven approach and a can-do attitude
have a solution-oriented attitude, friendly and outgoing personality and a great sense of humour
have an eye for detail and an uncanny ability to master customer interaction
are prepared to work according to a flexible schedule including weekends
have previous experience in hospitality (hotels), vacation rentals (as a host) or in customer service
are fluent in English and Estonian (Finnish and Russian are an advantage)
enjoy working in a dynamic team and want to be part of a startup and its growth
Company offers
What benefits can we offer?
Customer-focused role and a chance to be a key player in the team as we grow
International, diverse and open-minded team that welcomes your ideas and suggestions
Possibility to work remotely with flexibility in working hours
Competitive base salary and performance bonus
Interested to join the team? Send us your CV and a few words in English why you want to become our customer service superstar.
Be quick to apply as we will start reviewing the applications and meeting candidates immediately.
If you know someone who could be a match, please do share the posting with him/her. Find and like us on facebook, follow us on instagram or check out bobw.co for more details.
Questions and Answers
Ask a Question
You can enter your question here. The question will appear on the job ad as soon as employer has answered it. Your e-mail will be hidden for visitors then. NB! This is public forum. Questions and answers are visible for all users.
Send to Friend
We will add a link to the job offer at the end of the letter.
Please fill out all the fields marked with asterisk!