Provide first level support to clients placing ads with Ad Studio.
Manage all queries, requests and feedback received via email to ensure a timely resolution and an overall positive client experience.
Work the approvals queue continuously throughout the business day, ensuring all ads are in line with our editorial policies.
Maintain a strong knowledge of the editorial policies, as well as current and cultural events that may have an influence on ads.
Identify “grey area” ads and escalate to the Ad Studio business team.
Command & convey key Ad Studio product knowledge to advertisers with accurate detail.
Utilize internal systems (Salesforce, Slack) to log issues, escalate unresolved queries and follow-up with relevant teams for issue resolution.
Work occasional ad hoc support tasks outside of the general email queue and ad approvals workflows.
Requirements
An experienced customer support advisor with Spotify experience.
Quick learner with excellent attention to detail.
Highly motivated, proactive, and adaptable to change.
Excellent troubleshooting and problem-solving skills.
Team player with ability to work as an individual.
You are incredibly sensitive to culture and comfortable identifying content that could be seen as inappropriate.
Strong written and verbal communication skills.
Fluency in both written and verbal forms of Danish and English is essential.
Prior experience with Salesforce case management is a plus.
Company offers
competitive salary
full "work from home" solution
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