Demonstrate excellent people skills to help in your day to day dealings with guests
Manage incoming requests and draw proposals that best suit client needs and hotel goals
Develop events work order and coordinate events in cooperation with other departments
Ensure all client requests are answered efficiently and with agility
Conduct site inspections to present hotel’s USPs and contribute to the commercial success of the hotel
Support when needed other areas of commercial department including but not limited to in-house reservations and groups, sales and marketing
Receive training needed for this position, however previous experience in sales field is considered as an advantage
Requirements
We are looking for:
Good organisational and administration skills
Fluent Estonian & English (spoken and written)
Sound negotiation skills to agree good rates with customers
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner and good understanding of office IT systems
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