Organization of the work of the contact center in Estonia
Working with internal customer service systems (eClient, TCG)
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Contributes to team effort by accomplishing related results as needed
Preparation and presentation of various reports, conclusions, suggestions
Maintains customer records by updating information
Preparation, implementation, maintenance of methodological information, team training (customer service standard, complaint handling procedure, etc.)
Debt management
Requirements
We are waiting for You to have:
You have at least 2 years of similar work experience in e-commerce customer service
Perfect knowledge of Estonian, Russian and English
You have good organizational skills, you react quickly to changes, you are confident, you are a motivated and dynamic personality
You have analytical thinking, you know how to make a quick decision
You have leadership qualities
PC literate with excellent knowledge of MS Office programs
You like to create and implement innovations that improve processes and activities
You have a good command of MS Office programs (especially Excel)
Work experience with AXAPTA - a very big advantage
Multi-tasking - let's say that is Your new best friend!
Company offers
We offer:
Endlessly interesting and responsible work in a large international company with a youthful team
Opportunity to show your full potential, get interesting challenges
Fun and warm work atmosphere and ongoing support from managers
Discounts in KOTRYNA OÜ chain stores (JUKU, KidzOne, Baby City / Toy City)
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