FRONT OFFICE MANAGER

what you will be doing:

• Oversee and manage all aspects of Front Office operations, including administration, facilities, security and guest services, in line with hotel policies and procedures.
• Lead, motivate and develop the Front Office team, ensuring smooth daily operations and consistently high service standards.
• Manage departmental budgets, forecasts and monthly reports.
• Maintain a thorough knowledge of hotel operations, systems and procedures, including emergency procedures, fire alarm systems and Opera Cloud. Oversee room availability, room types, inventory accuracy and rate categories. Use forecasts to plan staffing levels and support occupancy and revenue targets.
• Ensure that VIPs and returning guests receive personalised attention and recognition. Handle guest feedback and complaints professionally, ensuring timely and effective solutions.
• Work closely with other hotel departments to ensure smooth operations and an excellent guest experience.
• Lead by example and ensure that every guest interaction reflects the hotel's commitment to warm and genuine hospitality.

your experience and skills:

• You have solid management experience in the hospitality industry, preferably in a Front Office leadership role.
• You have experience leading, motivating, mentoring and scheduling teams while maintaining high service standards.
• You have a good understanding of hotel operations, property management systems (preferably Opera Cloud), guest profiles and quality standards such as LQA.
• You have excellent written and spoken communication skills in both Estonian and English.
• You are well-organised, proactive and creative, with strong leadership and interpersonal skills. You have excellent communication and organisational skills and enjoy working closely with different hotel departments.
• You have a genuine passion for hospitality and a strong commitment to delivering warm, personalised service and memorable guest experiences.
• You are flexible and comfortable working different shifts when required.

what is in it for you?

• The chance to take a leading role in a well-established international hotel and make a real impact on its daily operations and future development.
• The freedom to bring your ideas to life, improve processes and introduce new ways of working to enhance the guest experience.
• The opportunity to shape, develop and inspire your team, build a strong service culture and support the professional growth of your colleagues.
• The chance to be part of Accor's international network, learn from hospitality professionals around the world and continue developing your career as a hospitality leader.
• Friends & Family rates at Accor hotels worldwide, plus discounts from our partner companies.
• Free laundry service and a favourable lunch offer in our staff canteen.
• Additional annual leave and employer-paid health insurance based on seniority.

How to apply

We are looking forward to your application with salary expectations in English.

Feel free to reach out to our Head of HR Elena with any question or concern vat phone number +372 53089573.

We will certainly reach out to suitable candidates.