IT Helpdesk specialist

The role of a customer support specialist at Autobahn Technologies OÜ is is diverse and combines customer support, technical thinking, and knowledge of systems. It is a key role where you are in daily contact with our clients and help ensure a smooth and high-quality user experience on our vehicle sales platform.

Your main responsibility is to support clients through various channels (phone support is not provided), resolve their questions and issues, and guide them in using the system. You also participate in system testing to identify potential bugs and areas for improvement, and provide input to the development team.

In addition, you support the onboarding of new clients, conduct user trainings, and create and update training materials. You also monitor client-specific developments and help evaluate their effectiveness.

This is a dynamic role where each day brings new challenges and opportunities to contribute to the development of an innovative platform.

Nõutud:

• Väga hea inglise keele oskus (suuline ja kirjalik)
• Hea loogiline mõtlemine ja probleemilahendusoskus
• Hea suhtlemisoskus ja kliendikeskne lähenemine
• Baasteadmised tehnoloogiast ja digilahendustest

Eriti suur eelis:

• Poola keele oskus

Otsime eelkõige kandidaati, kes valdab poola keelt, kuna see on rollis oluline igapäevatöö jaoks. Samas ei ole see formaalne nõue – kui sobiva kogemuse ja profiiliga kandidaati ei leidu, oleme valmis kaaluma ka teisi tugevaid kandidaate.

Kasuks tuleb:

• Varasem kogemus klienditoes
• Kokkupuude automüügi valdkonnaga
• Kogemus tarkvara testimise või kasutajakoolituste läbiviimisega

Oled iseseisev, süsteemne ja suudad hallata mitut ülesannet korraga. Sulle meeldib klientidega suhelda ning leiad lahendusi ka keerulisematele olukordadele.

Ootame kandideerimisi kuni 30.04 aga oleme valmis tegema valiku kohe kui esimene väga hea kandidaat meile saabub, seega kandideeri pigem kohe, ära oota viimase hetkeni!

Required:

• Very good English skills (both spoken and written)
• Strong logical thinking and problem-solving skills
• Good communication skills and a customer-focused approach
• Basic knowledge of technology and digital solutions

A strong advantage:

• Polish language skills

We are primarily looking for a candidate who speaks Polish, as it is important for the day-to-day work in this role. However, this is not a formal requirement – if a suitable candidate with the right experience and profile is not found, we are open to considering other strong candidates.

Considered a plus:

• Previous experience in customer support
• Experience in the car sales industry
• Experience with software testing or conducting user training

You are independent, organized, and able to manage multiple tasks at once. You enjoy communicating with clients and are capable of finding solutions even in more complex situations.

We accept applications until April 30, but we are ready to make a decision as soon as the first very strong candidate appears—so it’s better to apply right away rather than wait until the last moment!