Global Nacora Senior IT Support Engineer (m/f/d)

It's more than a job

In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagel’s global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine.

Are you passionate about delivering reliable technology services and driving operational excellence across business-critical platforms? We are looking for a Senior IT Support Engineer to play a key role in ensuring the stability, performance, and continuous improvement of our core business applications and supporting technologies.

In this role, you will act as a senior technical expert and trusted business partner, providing advanced support, leading the resolution of complex issues, and driving service improvements that deliver measurable business value across a global organisation.

How you create impact

• Act as the senior operational owner for business-critical application support, platform stability, and service excellence.
• Lead the resolution of complex incidents, major incidents, and production issues while ensuring effective stakeholder communication and business continuity.
• Perform root cause analysis, implement preventative measures, and drive problem management initiatives to reduce operational risk.
• Monitor application performance, availability, and user experience to ensure reliable and effective service delivery.
• Partner with Product Owners, Business Analysts, technology teams, and vendors to deliver improvements, automation opportunities, and system enhancements.
• Support releases, deployments, operational readiness activities, and the ongoing optimisation of supported platforms.
• Mentor junior engineers, promote best practices, and drive a culture of operational excellence, accountability, and continuous improvement.

• Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related discipline.
• Significant experience in application support, service operations, or business-critical technology environments.
• Expert knowledge of application support, service operations, incident management, and operational excellence practices.
• Strong experience in root cause analysis, problem management, and implementing sustainable operational improvements.
• Experience working within Insurance, InsureTech, Financial Services, or FinTech environments is highly advantageous.
• Experience managing relationships with technology vendors, software suppliers, and external partners.
• Excellent analytical, troubleshooting, stakeholder management, and communication skills, with the ability to make sound decisions under pressure.
• A highly self-driven leadership mindset with a strong focus on quality, reliability, accountability, and delivering measurable business value.

• The opportunity to lead support and operational excellence initiatives for business-critical global platforms.
• A collaborative international environment with close interaction between business and technology stakeholders.
• Exposure to enterprise-scale applications, cloud technologies, integrations, and digital transformation initiatives.
• Opportunities to influence service strategy, platform adoption, and operational improvements across a global organisation.
• Continuous learning and professional development opportunities.
• A supportive culture that values expertise, ownership, innovation, and collaboration.