Global Maintenance Manager

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than 1bn in funding.

And we're just getting started.

About the role

Were looking for a Global Maintenance Manager to drive operational excellence across Bolts micromobility maintenance network standardising processes, scaling best practices, and turning fleet data into measurable improvements across 200+ workshops and 200,000+ vehicles worldwide.

As our Global Maintenance Manager you will be globally responsible for the quality, efficiency, and safety of vehicle maintenance across all of Bolts micromobility markets. You wont be managing mechanics directly instead, youll lead through influence: setting the standards, building the metrics, and coaching our local Operations Managers and lead mechanics to perform at their best.

Youll sit at the crossroads of field operations, data analytics, and product. Your primary stakeholders are our regional Operations Maintenance Managers (OMMs) and lead mechanics across Europe. Youll also act as the product owner for the maintenance section to serve as the key link between local teams and the central teams.

Main tasks and responsibilities

• Define and standardize maintenance processes across all markets, identifying best practices from top-performing workshops and scaling them globally.
• Develop KPI frameworks to measure and compare maintenance performance at the mechanic, city, and global level and create structured city improvement plans where gaps are identified.
• Act as product owner for the maintenance section of the Charger app, gathering field feedback, prioritising improvements, and collaborating with the product team on what to build.
• Run internal maintenance audits and structured field visits to assess compliance, surface issues, and directly support local teams in improving their operations.
• Ensure all workshops comply with relevant safety guidelines, SOPs, and local regulations including owning global initiatives such as document signing campaigns across all markets.
• Act as the bridge between local maintenance teams and Bolts central teams, channelling field insights and technical concerns into the vehicle development process.

• You have hands-on experience in operations management ideally in a field-heavy, multi-market environment where youve owned processes end-to-end across a large distributed network.
• You are data-driven: you know how to build metrics that matter, spot the signal in noisy operational data, and translate findings into clear action plans.
• You have strong process thinking - you can document, standardize, and continuously improve workflows, and you know how to get dispersed teams to adopt them.
• Youre comfortable leading through influence: you work across cultures and levels, earning trust from frontline mechanics and senior stakeholders alike without relying on direct authority.
• You have product thinking skills you can identify what a tool needs to do, what it doesnt, and how to communicate requirements clearly to a development team.

Nice to have

• Technical understanding of hardware or vehicle systems is a strong plus enough to distinguish meaningful field issues from noise when local teams bring problems to you.

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.