https://www.cvkeskus.ee/682103
Remote work possibility

Location: Tallinn, Harjumaa, possibility to work from home office
Job type: full-time
Additional info: employee

Published: 07 January 2021
Expiration date:28 January 2021
Soovin kandideerida

Job Description

As Front-End Support Agent, you will help our customers with everything from simple IT issues such as password reset and guidance in our systems to more advanced technical support. You are a communicative person and enjoy managing customer relationships via telephone, e-mail, and our ticket system. You will monitor, review, and handle incoming cases through our ticket system with the help of our Back-End team and Support Manager.


Requirements

 

  • Fluent in spoken and written English
  • Excellent communication skills (written and verbal)
  • Strong digital literacy skills and proven ability to navigate within unfamiliar software
  • Self-starter, able to make use of downtime efficiently and productively
  • Solid understanding of confidentiality and other professional codes of conduct
  • Service-minded, accountable and with a positive attitude
  • Technical mindset and eager to dive into our sophisticated technical system
  • High school diploma or relevant experience
  • European Union member state citizenship


Company offers

Working hours: 11:00-19:30

Location: Tallinn, FORUM Business Center 

 

Mercell continuously provides great opportunities for growth within the organization. You will have a good opportunity to shape your role and determine your priorities. We look at what you deliver, not how you work or how many hours you spend on each task. 

The Mercell core values - Growth, Curiosity, Courage and Trust - serve as a foundation for the decisions we make, how we drive our business and how we interact with our colleagues, customers and others. But they also serve as the basis for the opportunities that Mercell provides for its employees to develop and thrive in their field of work.We also offer competitive salary and benefits (pension and insurance), flexible work hours, home office and modern offices. 

Mercell is in a very exciting period and you will play an important role to enable our future development. If you are interested in building a career with a fast-growing and well-funded software company with ambitious plans, then you might be the person we are looking for!

 

Further information:

+372 521 6405

 

CV Keskus recruitment specialist Jekaterina Popova


Tööpakkumise number
#682103

Location:
Tallinn, Harjumaa, possibility to work from home office
Job type:
full-time
Additional info:
employee
Expiration date:
28 January 2021
Published:
07 January 2021
Front-End Support Agent Front-End Support Agent

EU-Supply


Mercell Group is a leading e-tendering and procurement platform provider in the European market, currently on an exciting journey of further international growth supported by Viking Venture – a specialized B2B software as a service investor in the Nordic market.

The Mercell Group consists currently of 270 enthusiastic employees represented in 10 countries and with our Head Office in Oslo, Norway. More than 40.000 suppliers and buyers across Northern Europe use Mercell’s platforms daily.

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Front-End Support Agent
Kandideerid järgmisele tööpakkumisele:
Front-End Support Agent
Tahtsime Sulle teada anda, et järgnev kandideerimisprotsess ei toimu tööportaalis. Tööandja soovib, et jätkaksid kandideerimist nende karjäärilehel / värbamisplatvormil. Loodame, et saad soovitud töökoha!
Tahtsime Sulle teada anda, et järgnev kandideerimisprotsess ei toimu tööportaalis. Tööandja soovib, et jätkaksid kandideerimist nende karjäärilehel / värbamisplatvormil. Loodame, et saad soovitud töökoha!