Delivery Lead (IT Service Continuity)

Join us and get a once-in-a-lifetime opportunity to literally build a local banking champion!

Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

We are looking for a highly experienced IT Service Continuity Delivery Lead to strengthen the resilience of critical banking services and lead continuity capabilities that protect our customers, operations, and regulatory commitments.

This is a senior-level role for a confident continuity professional who combines hands-on ITSCM and Disaster Recovery expertise with strong ownership, stakeholder influence, and the ability to translate regulatory expectations into practical, business-aligned resilience outcomes.

How You Will Make an Impact:

• Lead the IT Service Continuity team, setting direction, priorities, and delivery standards for a critical resilience capability.
• Drive the implementation of Service based model for IT Service Continuity Management process.
• Ensure that IT Service Continuity Management (ITSCM) plans are developed, implemented, and maintained in alignment with business needs.
• Ensure that IT resilience and continuity measures are in place across the whole organization.
• Conduct risk assessments and service impact analyses for IT services to identify critical systems and dependencies.
• Ensure that disaster recovery tests and exercises are coordinated and executed in compliance with internal and external standards.
• Collaborate with IT teams and business units to integrate continuity strategies into daily operations.
• Monitor continuity performance, report clear insights to stakeholders, and lead targeted improvements where resilience gaps are identified.

• Strong, proven senior-level experience in IT Service Continuity, Disaster Recovery, or IT Resilience, with hands-on ownership of critical service resilience outcomes.
• Ability to engage confidently with senior stakeholders, challenge constructively, and drive decisions across technology and business teams.
• Deep understanding of Business Continuity, ITSCM frameworks, ITIL practices, and regulatory expectations such as DORA or similar resilience requirements.
• Ability to analyse complex systems and identify potential risks
• Excellent communication and stakeholder management skills, including the ability to influence, simplify complex topics, and create alignment around resilience priorities.
• A proactive, ownership-driven mindset with strong attention to detail
• Relevant certifications such as ITIL, COBIT, ISO 22301, or other business continuity/disaster recovery certifications are considered an advantage.
• Fluent English is required in spoken and written communication due to working on Pan-Baltic level

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor