Data Analyst, Customer Support

About the role

As a CS Data Analyst, you’ll transform CS data into insights that power smarter decisions, real-world impact, and make our Customer Support stronger. This role is all about turning numbers into action - automating data flows, uncovering trends, and helping our teams make data-driven decisions faster and better. You’ll collaborate across departments to build insightful dashboards, and ensure everything runs seamlessly behind the scenes. In this fast-paced environment, you’ll be the go-to expert for clean, accurate data and clear, actionable insights -driving change and making a difference.

Main tasks and responsibilities

• Build and maintain Customer Support dashboards and reports.
• Review performance data, identify issues and trends, and provide clear insights to leadership.
• Monitor data quality across pipelines, dashboards, and source systems, and resolve reporting issues.
• Develop and maintain Looker models, dashboards, and PDTs, while improving usability and automation.
• Work with Operations and Engineering teams on data integration, reporting requirements, governance, and compliance requests.
• Provide historical analysis to support forecasting, capacity planning, and peak-season preparation.

• Practical experience in data analytics, ideally with Customer Support, operations, or customer-related data.
• Strong SQL skills; experience with Python, R, or another programming language is considered a plus.
• Experience with Looker, Tableau, Power BI, or a similar data visualisation tool.
• Ability to work with senior stakeholders and prepare clear reports and insights for leadership.
• Understanding of key data platform concepts, including data warehouses, pipelines, data models, and data quality.

Nice to have

• Experience with dbt or similar data modelling tools is considered a plus.
• Experience with Python, R, or another programming language is considered a plus.

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.