Customer Service Specialist with Finnish language skills

About the role, as a Customer Support Specialist for our Reima client, you will be responsible for

• Bringing great customer service to the customers via primarily email/chat, but also inbound phone calls
• Finding solutions for each individual customer to ensure a positive experience
• Handle Finnish customer cases but also assist English when needed

Reima is the leading specialist brand in functional children’s wear. Reima was founded in 1944 in Kankaanpää and since then, our mission has been to guarantee kids the freedom to be active in any weather. Values driving our behavior are courage, excellence, integrity, collaboration and joy.  Read more about our client on www.company.reima.com.

Start date: 6th of January, 2026.

Working hours: Office hours, Monday to Friday, from 08:30 - 17:00

Location: Work from home or office (Maakri 19/1, Tallinn & Soola 3, Tartu)

Contract: Permanent, with a 4 month probation period

Our recruitment process consists of a short phone interview, an online interview, reference and background check. If we turn out to be a match, we'll be happy to make an offer! Please note that recuritment process is handeled by Recuriter based in Sweden (heads up that it will be a swedish phone number calling you).

Please send your CV in English.

• You must be fluent in Finnish and have a good command of English
• A positive attitude & mindset towards customer service
• Decent technical skills to handle our systems
• Previous experience in customer service or e-commerce is not mandatory, but appreciated!
• Other than that, we'd love for you to be flexible and dynamic addition to our team

• A salary of 1596,50 Euros /Gross
• Bonus up to 100 Euros /Gross (based on performance)
• A job you can do from the comfort of your own home or from our offices
• Paid training from day 1
• Additional health insurance
• Expenses subsidy (phone, internet, parking, sports, etc.) of 60 EUR/net per month
• Supportive and fun coworkers (if we do say so ourselves) with regular company/team activities

This role also offers flexibility in terms of where you work: Either from the comfort of your own home, or from one of our Estonian offices!