CUSTOMER SERVICE REPRESENTATIVE

- Interacting by phone or email with patients, parents, and caretakers

- Ensuring a high-quality experience for each patient

- Assisting with the e-commerce platform, product order related inquiries

- Providing post-purchase support

- Customer focus and empathy, ability to listen and assist patient with their inquiries

- 1 year of experience in Operations or Customer Support area

- Strong verbal and written communication skills and excellent phone manner

- Strong ability to collaborate and drive results

- Problem-solving skills by working independently and in collaboration with other teams

- Fluent in Estonian and English, knowledge of Russian is a bonus

- Knowledge of Microsoft Word, Excel, and Outlook

- Ability to interpret reports, read and follow through documentation such as procedure manuals, operating instructions, and safety rules

- Work in a fast-growing, innovative international company

- Work from home office

- Thorough onboarding and training

- Long-term career opportunities

- Health insurance