Job Description
- Interacting by phone or email with patients, parents, and caretakers
- Ensuring a high-quality experience for each patient
- Assisting with the e-commerce platform, product order related inquiries
- Providing post-purchase support
Requirements
- Customer focus and empathy, ability to listen and assist patient with their inquiries
- 1 year of experience in Operations or Customer Support area
- Strong verbal and written communication skills and excellent phone manner
- Strong ability to collaborate and drive results
- Problem-solving skills by working independently and in collaboration with other teams
- Fluent in Estonian and English, knowledge of Russian is a bonus
- Knowledge of Microsoft Word, Excel, and Outlook
- Ability to interpret reports, read and follow through documentation such as procedure manuals, operating instructions, and safety rules
Company offers
- Work in a fast-growing, innovative international company
- Work from home office
- Thorough onboarding and training
- Long-term career opportunities
- Health insurance
