Customer Care Specialist

We are looking for you, Customer Care Specialist to join our Customer Care Team in Tallinn for a fixed-term position until the end of September 2027. We are a team of 6 professionals dedicated to our strategic company customers.

You will focus on the sales team and customer support. In this job you will work closely with our Sales and Account Managers and strategic customers. In our team, you will work in a collaborative and supportive environment where we value open communication, regular knowledge sharing, and joint problem-solving. We believe the best ideas come when everyone’s involved, so your input will always count. Together with you and your expertise, we can make an impact today and keep our promises for tomorrow.

You will support your team’s operative work and get the opportunity to deepen your own expertise in strategic customer data management, customer relationship and problem solving.Your tasks will be

• Support sales team account managers and take care of the Finnish strategic customers’ requests 

• Ensure the accuracy of information reflected in reports and customer management program

• Manage reclamations, ensure the accuracy of customer invoicing and order management

The job is located in Kristiine, Tallinn with excellent transport connections. Your office hours will be Mon to Fri 8:00 AM to 4:30 PM including a 30-minute lunch break.

• High school education, with a relevant university degree being preferred

• Previous work experience in back-office customer or sales support role

• Fluency in English, both written and oral, knowledge of written and spoken Finnish preferred

• A strong eagerness to learn and expand their skillset within a team-oriented environment and across various customer management systems

• Proficiency in basic ICT, Google office tools, and email communication

• Strong attention to detail coupled with the ability to understand the broader context

Real impact right now. We work in an inspiring and evolving business environment, where everything we do serves one purpose: to create a healthier planet for our children. To drive a growing impact as a global leader in renewable and circular solutions we live by our values every day; we care, we have courage, we cooperate.

Safety and caring. We value safety always and everywhere. We want our work to feel good and do good. At Neste, we nurture a culture where everyone is welcome and feels safe, respected and encouraged to be their unique true selves.

Exciting growth. Transformation brings new possibilities and fosters our courage and curiosity. As a global growing company we support personal development with versatile learning and career opportunities. Collaboration is the key, and we believe in flexible, smart ways of working.

In addition, our benefits for employees in Estonia include for example sports compensation or health insurance, additional winter vacation and possibility to hybrid work.

We look forward to receiving your application by August 13, 2026 through our website via the link.

If you have any questions regarding the process or the position, Please get in touch with Külli Kukk, Customer Care Manager, tel. +372 512 7811, available between August 10 and 11.

We will start reviewing applications already during the application period.We will do our best to contact you within 2 weeks after the application time has ended. The recruitment process will include interviews and a possible aptitude assessment. A security clearance is obtained with your consent.