Chargeback Agent

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. 

Here’s how you’ll be contributing to Chargeback and Recovery team:

• Provide top notch support to our customers via email and phone to solve direct debit chargebacks and retrieve missing funds;
• Solve problems related to several different payment methods and currencies;
• Work closely with the Product and Operational teams to identify actionable areas for improvement;
• Monitor and analyse domain related data, report abnormalities, contribute to operational improvements and team development;

About you: 

• Your verbal and written English skills are excellent. Other languages (e.g. German) is are a plus!
• You are punctual and have a strong attention to detail;
• You are good with routine but can also adapt and keep up with fast changes;
• You are proactive and independent but also know how important good team-work is;
• You can make decisions in critical situations and have the ability to multitask;
• You are able to prioritise your work based on the level of urgency and impact;
• You’re eligible to work in our Tallinn office.

What do we offer: 

• Salary: 2000EUR
• Company Restricted Stock Units
• Numerous great benefits in our Tallinn office 

Key benefits:

• Flexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

If you're interested in the position, please apply for the latest on 15 June, by submitting your CV and Cover Letter. In your cover letter, please answer what you think makes you a great fit for this position. Please note that an application without a cover letter won’t be considered.