Aftersales Manager

Are you a passionate automotive enthusiast who dreams of working with one of the most iconic luxury car brands in the world? Luxury Motors OÜ is seeking a talented and experienced Aftersales Manager to lead our service department in Tallinn.

Main ObjectiveTo build and manage a profitable, high-performing service department, ensuring full workshop utilization, exceptional customer satisfaction and flawless process execution across all brands.

Key Responsibilities

• Proactively expand the customer base by attracting service clients from both represented and other premium brands, ensuring full workshop capacity and sustainable business growth.
•  Lead and develop the service department, ensuring efficiency, profitability, and premium quality standards.
• Manage aftersales operations for Maserati, Aston Martin and XPENG according to manufacturer requirements.
• Ensure all workshop activities, documentation and procedures meet brand and legal standards – including warranty and insurance repairs.
• Oversee spare parts and warehouse management, ensuring correct stock levels and process accuracy.
• Analyze workshop capacity, productivity, and financial results – continuously improving performance and cost efficiency.
• Minimize repeat repairs through strong quality control and technician training.
• Ensure all vehicles receive required software updates and technical bulletins according to manufacturer standards.
• Build and maintain a loyal client base through proactive follow-up, CRM management and service retention activities.
• Lead, train and motivate the service team, creating a results-oriented and professional environment.
• Participate in official manufacturer training programs and implement best practices locally.

• Bachelor’s degree in Automotive or Mechanical Engineering, or in Business Administration with automotive industry experience.
• 3 + years of experience in managing an automotive service or aftersales department.
• Strong technical understanding of both internal combustion and electric vehicle systems.
• Proven ability to manage profitability, team performance, and customer satisfaction metrics.
• Excellent knowledge of service processes, warranty and insurance handling, parts operations, and documentation management.
• Strong analytical mindset and leadership skills.
• Fluent Estonian, English (Russian is a plus).

• Official manufacturer training and continuous professional development.
• Opportunity to work with world-leading luxury and EV brands.
• Modern service facilities and a motivated professional team.
• Competitive, performance-based compensation.