Account Management Specialist

Are you ready to take a pivotal role in enhancing customer relationships and driving business growth?

Wise is seeking a dedicated Account Management Specialist to join our high-impact Tallinn team! This is your unique chance to dive into proactive account management and help shape the future of business support at Wise.

What you'll be doing:

In this specialist role, you'll be managing a dedicated portfolio of high-volume business customers, focusing on retention and growth in contribution margin.

• Proactive account management: You'll pioneer our differentiated service proposition, focusing relentlessly on resolution, quality, and SLAs compliance. This involves understanding customer needs, providing tailored advice, and proactively identifying opportunities for them to optimize their use with Wise.
• Problem solving & support: Act as the go-to person for complex client issues. Leverage your deep product knowledge to provide powerful, personable relationships with your customer base, generating trust.
• Strategic client engagement: Proactively monitor your portfolio's health and engage with customers based on data-driven triggers to address potential issues and ensure ongoing customer satisfaction. 
• Collaborate cross-team: Work seamlessly with support teams and other stakeholders. A crucial part of your role is providing valuable feedback that directly contributes to service and process improvements.

We are looking for a highly capable and experienced individual ready to strategically grow their portfolio and lead by example. Success in this role demands deep industry knowledge, exceptional communication (fluent in English), and a strong "get stuff done" execution focus.

The mindset & core competencies

• Customer-Centric focus: A strong commitment to customer satisfaction and the ability to instill this mindset in others. You are adept at articulating complex concepts accessibly, fostering strong client connections.
• Strategic & analytical thinking: You possess excellent problem-solving, analytical, and critical thinking skills. You'll make data-driven decisions and anticipate challenges, guiding effectively under pressure.
• Exceptional communication: Outstanding English communication skills to clearly explain complex concepts to both customers and internal team members.
• Attention to detail & compliance: Great attention to detail and a solid understanding of KYC principles. You can identify compliance-related red flags and behaviours, and actively guide your team in mitigating risks.
• Dynamic adaptability: The ability to thrive in a dynamic, fast-paced environment where priorities can shift, requiring agility in leading your team through varied tasks.

The experience & execution

We're looking for someone who is ready to be hands-on and drive tangible results:

• Experience: You have worked in an account management role for at least 12 months.
• Right to Work: You are eligible to work in Estonia (we don't offer visa support for this role)
• Proven growth track record: You have a track record of successfully growing your accounts.
• Payments expertise: You have experience with domestic and cross-border payment systems (SEPA, FPS, SWIFT, and other local market payment schemes).
• Industry fluency: You're familiar with the business and financial services landscapes and understand how cross-border payments work for them today. You ensure your team stays informed about industry trends, market shifts, and competitors’ landscape, translating these insights into actionable strategies.
• High-growth experience: You've worked in a high-growth payments technical environment previously.
• Data driven: You are extremely comfortable working with operational, product, and financial data, and can "connect the dots" across them.
• Execution superpower: Getting stuff done is your superpower! You possess strong planning, problem-solving, and decision-making skills. You are deadline-oriented with great time and energy management.
• Hands-on & accountable: You are ready to go deep into the rabbit hole—whether it’s diving deep into data analysis, processes, or compliance. You are decisive and accountable, driving team results and empowering team members.

Hiring Process:

1. Application review (CV)
2. Take home test (written format)
3. Screening call with a member of the Talent Acquisition team
4. First interview with the team
5. Final interview with Hiring Managers

What We Offer:

• Salary range: 2500 - 3400 EUR gross monthly 
• Restricted Stock Units (RSUs) as part of your total compensation package
• A supportive and inclusive work environment
• Minimum of 33 days paid time off per year
• 3 ‘me days’ per year to help you manage your life
•  A dedicated yearly development allowance for your professional growth

Excited about the opportunity? We’d love to hear from you!

Please apply by submitting your CV in English.

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For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

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