Product Operations Specialist, Billing

About the role

We're looking for a Product Operations Specialist to join our Commerce team — the engine behind everything money-related at Bolt. You'll have ownership of the day-to-day health of our billing operations, diagnose and resolve transactional issues, and turn operational pain points into scalable process improvements.

This is a hands-on, high-impact role at the intersection of data, payments, and process. You'll work across product lines and markets, partnering closely with product, engineering, finance, and local operations teams to ensure our billing systems run accurately and efficiently at scale.

Main tasks and responsibilities

• Troubleshoot and resolve issues across transactions and invoices, using data to identify root causes and prevent recurrence.
• Monitor KPIs and billing system health, proactively flagging anomalies and emerging issue patterns before they escalate.
• Build business cases using SQL and data analysis tools to surface insights that drive operational and product decisions.
• Design and improve processes — creating situational playbooks, documenting best practices, and strengthening workflows for both customer-facing and internal operations support.
• Build internal improvement flows using AI-assisted coding, automation tooling, and low/no-code platforms — automating manual investigation steps, building lightweight internal tools, and scaling your own impact without always relying on engineering capacity.
• Bridge local markets, HQ, and cross-functional teams — aligning on billing procedures and turning stakeholder feedback into platform improvements.

• Experience in billing operations, fintech, or a related finance/payments function.
• Data-driven and analytical — you're comfortable writing SQL queries, working with large datasets, and using tools like Excel or Google Sheets to support decision-making.
• Understanding of online payments — you know how billing systems, payment flows, and invoicing work, and can quickly diagnose where things go wrong.
• A proactive problem-solver who takes ownership, operates with urgency, and doesn't wait to be told there's a problem.
• A strong communicator — fluent in English, able to explain technical billing issues clearly to both technical and non-technical stakeholders.

Nice to have

• Familiarity with tax, fiscalisation, or VAT compliance across multiple markets is a plus.
• Nice to have: experience in fraud detection, fintech, or multi-market tax/VAT compliance, and hands-on experience with AI coding or automation tools (e.g. Cursor, Claude, Zapier, n8n).

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.