Visitor Experience Facilitator

The Europa Experience Centre in Tallinn, Estonia, serves as an educational hub and a platform for engaging with the EU, offering visitors a unique experience to understand the EU’s history, institutions, and role in shaping a common European future. Key attractions within the Centre include an interactive exhibition with activity tables and digital screens, a 360° cinema, and a Role Play Game. This game allows participants to simulate the roles of Members of the European Parliament (MEPs) in a hands-on learning experience.

• Create a warm and inviting atmosphere, offering exceptional hospitality to the guests
• Guide and assist visitors in exploring the exhibition, making their experience interactive and memorable
• Engage visitors by providing explanations of exhibition content and EU concepts, sparking their interest
• Welcome and facilitate Role Play Game sessions by briefing participants and supporting them throughout the experience
• Manage telephone and email inquiries, coordinate event registrations, and maintain an organised schedule
• Support the organisation of special events, ensuring they run smoothly
• Champion the visitor experience by actively gathering feedback and ideas, driving continuous enhancements to make visits more enjoyable
• Design, develop, and conduct educational workshops, tours, and public events
• Guide visitors on modern history, European integration, and EU-related topics

• You have a good knowledge of European Union topics and are eager to share your knowledge with others
• You have a university-level diploma or ongoing university-level studies
• A perfect command of Estonian and English is essential; knowledge of any other EU languages is advantageous
• Exceptional interpersonal skills, a good sense of humour and a passion for working with people
• Confident using standard IT applications and willing to work with interactive multimedia technologies
• Ability to adapt to changing tasks and operational requirements

• the opportunity to join the Europa Experience Centre in Tallinn, with a part-time schedule of three days per week, on a rota within Monday–Friday 10:00–18:00 and Saturday 10:00–15:00
• a modern work environment
• friendly colleagues