Reservations office Manager in Tallinn

-To ensure all reservation enquires are promptly handled and maximise revenue with added sales.
-Handle and resolve all Guest reservation issues in a positive manner, ensure Guest satisfaction with no loss of revenue.
-Develop and maintain staff schedule to handle reservation calls, emails and ensuring a high level customer service standards with all enquiries in conversion into bookings and sales revenue.
-Performance reports on daily, weekly and monthly basis.
-Implementing selling strategies and effectively handling online reservations system.
-Hiring reservations team and effective training.
-Responsible for all administration and accounting of Tallinn office.
-Effectively assisting with sales and marketing jobs.

- 2-3 years of experience as Supervisor/Manager in reputed organizations.
- Relevant certified education and training.
- Fluent in written and spoken English, other languages are considered as an advantage.
- Ability to work under pressure.