SUPPORT ENGINEER

- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users)
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor
- Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Manage IMAC and desk side support services.
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for Major Incident calls.

- Bachelor or Master Degree in IT (or equivalent)
- 2 years of experience in Onsite support
- Knowledge and experience on windows 7 OS/iOS
- Experience with Service management tool – e.g. – Remedy On Demand
- Should have good expertise on EUC tools, remote support tools, MS office and outlook.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
- Good to have – knowledge in AD and smart hands and feet support.
- Good to have – knowledge and experience of supporting MAC devices and tablets
- Excellent communication skills
- Good English: both written and oral
- Russian: as a plus

All social guarantees and health insurance
Corporate mobile service
Friendly, professional and helpful colleagues from all around the EMEA
Exciting and challenging tasks
Salary: 800-1100 net