Job Description
- Interaction with customers via phone and emails on technical issues related to the product
- Troubleshooting technical issues reported by customers and escalating them to development
- Managing and creating internal reports of overdue and in-progress cases
- Maintaining Financial reports of customers
- Understanding the correlation between the customer business requirements and technical features of the product
Requirements
- Strong verbal and written communication skills in English
- Experience with any Service desk application or Jira
- 6 to 8 years of experience with the use of Excel, Word and Visio
- Ability to develop and document technical and operational notes related to process and procedural changes
- Effectively communicate internally to engineering and other functional areas when resolving customer problems and escalating cases
- Ability to work with customers under a variety of circumstances and pressure
- Technical experience with all aspects of storage, networking and related information technologies at the applications, database, and operating system level in the Windows XP embedded
- Willingness and ability to understand and meet customer expectations
- Working evening shifts
Beneficial skills
- Has previous experience in Technical Support Departments
- Bachelor's degree in Computer Science
- Ability to read code written in C++ and Java
Company offers
- Work in a fascinating and playful field of gaming
- Personal development and self-realization opportunities
- Rewarding work in the internationally recognized enterprise
- Motivating work environment
- Progressive motivational plan called the Fish System
Additional information
Please send your CV in English.