Job Description

• Interaction with customers via phone and emails on technical issues related to the product
  
• Troubleshooting technical issues reported by customers and escalating them to development
  
• Managing and creating internal reports of overdue and in-progress cases
  
• Maintaining Financial reports of customers
  
• Understanding the correlation between the customer business requirements and technical features of the product

Requirements

• Strong verbal and written communication skills in English
  
• Experience with any Service desk application or Jira
  
• 6 to 8 years of experience with the use of Excel, Word and Visio
  
• Ability to develop and document technical and operational notes related to process and procedural changes
  
• Effectively communicate internally to engineering and other functional areas when resolving customer problems and escalating cases
  
• Ability to work with customers under a variety of circumstances and pressure
  
• Technical experience with all aspects of storage, networking and related information technologies at the applications, database, and operating system level in the Windows XP embedded
  
• Willingness and ability to understand and meet customer expectations
  
• Working evening shifts
  

• Has previous experience in Technical Support Departments
  
• Bachelor's degree in Computer Science
  
• Ability to read code written in C++ and Java

Company offers

• Work in a fascinating and playful field of gaming
  
• Personal development and self-realization opportunities
  
• Rewarding work in the internationally recognized enterprise
  
• Motivating work environment
  
• Progressive motivational plan called the Fish System

Additional information

Please send your CV in English.