https://www.cvkeskus.ee/460645

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Technical Support Consultant ( with German or French Language)

CV MARKET´S CLIENT

Tööpakkumine on aegunud!

Tööpakkumise number 460645

Tööpakkumise number

460645

Job Description

Identify what the customer needs – often before they even know it themselves – and after assisting them with their purchase, you will guide them through resolving their technical issues. Using a blend of your own knowledge, the experience of your support team, some internal tools and a little bit of resourcefulness, you will provide an exceptional support experience for our customers.

Main Tasks:

• Respond quickly to requests for assistance by chat or telephone.
• Identify the cause of the problem and selling the appropriate service to be able to solve the case.
• Give technical advice, answering general inquiries, and handling billing questions, among other things.
• Logging resolution steps in a knowledge base to improve team resources


Requirements

• Excellent people skills
• A strong command of the German or French language, especially good diction and articulation. A good understanding of English is an asset.
• An open mind and desire to learn.
• Positive attitude and patience
• Customer service experience;
• Technical certification is an asset
• Experience with a Remote assistance

The following requirements will be considered as an advantage:

• A genuine interest in technology and a natural affinity for all things tech.
• Technical support experience would be an advantage.
• Knowledge of another European language would be of huge value, especially Italian, Swedish or Dutch.


Company offers

• Stimulating and challenging tasks within an international environment
• Opportunities to influence and develop your own work situation
• Motivating salary + bonus system
• A chance to become part of a lively and dynamic group
• Flexible working hours


Additional information

If you are interested please apply in English.
NB! Please note that only candidates who successfully meet the requirements as set forth above will be contacted.


Location:
Tallinn, Harjumaa
Job type:
full-time, employee
Expiration date:
18. märts 2017
Published:
17. veebruar 2017

CV MARKET´S CLIENT

Runway is a modern, fast-growing, International Customer Contact Center with offices in Tallinn and Tartu (Estonia), Riga (Latvia), Kaunas and Vilnius (Lithuania), Malaga and Alicante (Spain), Kiev (Ukraine).

We provide a variety of communication related services to medium and large sized corporations around the world. By providing a quick, precise and professional service we are creating loyal customers for our clients in the technology, finance and travel sectors. Our customer base includes some of the world known brands like Samsung and Norwegian Air.