Technical Specialist-Consultant

We, Febest, are a dynamically developing international supplier of auto components. We are looking for a Technical Specialist-Consultant to join our analytics team, who will become a key link in ensuring our product quality and customer support.

What you will be doing:

• Technical customer support: Processing incoming requests, working with a ticket system (reception, classification, distribution, escalation, and incident resolution).
• Working with catalogs and databases: Checking current and searching for new compatibilities (cross-lists) to correct and supplement the FEBEST product catalog.
• Data analysis: Working with auto parts catalogs, using parsers to obtain data.
• Quality control: Participation in tasks for product quality assurance, collection and processing of technical information.
• Internal reporting: Preparation and provision of correct and timely reports to management and colleagues.

• Secondary specialized or higher education (technical, automotive will be an advantage).
• Work experience in a similar position from 1-2 years.
• Mandatory requirements:
• Good understanding of automobile construction.
• Experience working with databases and auto parts catalogs.
• High-level PC skills; confident knowledge of Excel (formulas, pivot tables).
• Knowledge of the English language at the level of reading technical documentation.

Personal qualities: Responsibility, attention to detail, ability to work in a team, customer focus, and stress resistance.

• Competitive and official salary (discussed based on the interview results, depending on experience and skills).
• Professional, friendly and supportive team;
• Career and personal growth;
• Modern working conditions. Office is located in logistics complex A+ class in Narva;
• Five-day working week, from 8:30 to 17:00.

Additional information:

We will get in touch only with the candidates we find most suitable