Job Description
Daily management of content moderation operations, SLAs and Quality
Recruit, train and manage a team of content moderators
Work closely with SME and senior team members to ensure quality and timeliness is maintained
Frequently review social media to provide input to develop, maintain and implement client content safety guidelines
Work closely with the client to improve Content Management System
Manage staff coverage, assign team members to shifts, ensure attendance and quality of work
Communicate content safety guidelines and best practices to moderation team
Requirements
1-2+ years in managing a team of 10-15+ analysts and SMEs
Excellent Turkish and good level of English
Prior experience in content moderation on Social Media is preferred
Strong performance management skills
People management skills
Ability of reason and analytical skills in diverse situations
Awareness of current events with great sense of social issues
Strong interpersonal skills, verbal and written communication skills, and empathy
Company offers
Competitive salaries
Office in the city center
Benefit packages
