2023-08-23 14:48:55

Swedish speaking Customer Service Specialist

CVKeskus.ee klient

Job Description

Are you a person that likes to help others? Are you able to perform work that includes handling a PC and phone at the same time? Are you structured and polite even under pressure?

Your work involves in- & outbound calls as well as associated back-office tasks, where your main focus is on facilitating our (large, international) client with enthusiasm and dedication. The conversations you manage will be mixed in nature, for example, check customer insurance data for our client with other insurance providers to better manage & facilitate claims handling. Our employees should be able and willing to provide up-selling where a client requires this. You’ll be starting up this new team, providing ample of opportunity for professional growth when successful.


• Very good spoken and written Swedish (at least on B2 level);
• Very good spoken and written English (at least B2 level);
• Passionate about providing excellent customer care;
• IT knowledge and ability to learn new systems and programs fast;
• Great attention to detail;
• Patient;
• Willing to up-sell where required;
• Previous experience from customer service roles is a plus.

Company offers

• International environment and valuable experience;
• Additional work incentives (bonuses & reimbursements) and healthcare insurance;
• Excellent opportunity to practice languages and develop new skills;
• Positive colleagues and great team spirit;
• Paid training;
• Part of exciting world-wide enterprise, with many career opportunities.