About Us
CoinSmart is on a mission to make cryptocurrency accessible to everyone. Breaking down the barriers of complex and confusing crypto transactions, CoinSmart offers simple solutions, learning tools for all levels, and 24/7 client support. The future is decentralized. There is no better place to learn about the world of cryptocurrency trading and blockchain technology than CoinSmart.
About You
As a Client Success SmartRep you’ll be taking the “cryptic out of cryptocurrency” for our clients. You’ll be responsible for guiding our clients through the journey of buying and selling cryptocurrency. You’ll provide a superior level of service, while aiding people through registration, verification, depositing funds and placing trades. Primary communication methods will be through live chat, email and phone calls.
This is an opportunity for someone who’s not only stellar at customer support but wants to be a part of something bigger by putting some entrepreneurial spirit into their work. Our environment is vibrant and collaborative – one where we foster the personal and professional growth of all our team members.
If you meet the following criteria, we’d love to connect with you:
Phenomenal communicator: You’ll be the face of our company externally and the voice of our customer internally. Can you provide accurate responses in a very clear, concise and easy to read manner?
Empathetic: Everyday we wear the shoes of our clients. You need to be able to fully embrace our clients’ issues and immerse yourself in their experience to provide them with the best possible service and solution.
Driven to succeed: Do you want to be part of something unique within a fast growing startup organization? Are you a visionary who likes where we’re going and building towards ‘what this could be’?
Conversion through service: While we aren’t doing cold calls or direct sales, you need to be able to help walk a client through the process of going from a registered user to verified and ultimately deposited user. Part of this will require you to find the right ways and opportunities to promote the benefits and show the ease of getting clients through the next step.
Extreme problem solver: “No”, isn’t an acceptable answer. If our clients have an issue, you’ll tackle it head on, as a welcomed challenge and do whatever it takes to get them what they need.
Flexible and adaptable: Are you willing to take on challenging, yet rewarding work with a ‘no excuses’ attitude? Are you comfortable with the ambiguity of an evolving role and organization?
Team player and lone wolf wrapped in one: You’ll love it here if you’re an independent worker that self-motivates to stay on task and completes quality work efficiently. There’s lots of opportunities to collaborate and a positive team mentality is imperative. Micromanaging, however, is not our jam.
What You’ll Do Here:
- liaise with internal personnel on the application of KYC policy
- possess understanding of the AML program
- review incoming documents for clients according to KYC /Anti-Money Laundering Program (AML) policies
- retain records of all information relied upon to complete KYC
- perform basic, additional and enhanced due diligence KYC reviews for new and existing customers
- escalate any unusual activity / transaction activity changes to compliance and the business
- review and evaluate recent negative news related to clients retain records of all information relied upon to complete KYC
- perform basic, additional and enhanced due diligence KYC reviews for new and existing customers
- escalate any unusual activity / transaction activity changes to compliance and the business
- review and evaluate recent negative news related to clients
- handle sensitive and confidential information in accordance to the firm policy
- contribute to continuous improvement of processes and services
