Specialist, Issuing Operations

As a Specialist, you will be a key engine behind our client go-lives and operational stability. You will focus on making production-grade changes and configurations, managing technical administration, documenting and creating operational processes, and running small implementation projects to support our growing customer base.

• Execute production-grade changes, system configurations, and data entry required to bring client card programs live cleanly and accurately.
• Document existing operational workflows, identify opportunities for process improvement, and author net-new processes to standardize and streamline team operations.
• Lead and run small projects, supporting client onboarding milestones and internal operational initiatives from start to finish.
• Manage core administrative workflows, keep internal systems updated, and prepare documentation so support and operational teams are ready for client handovers.
• Collaborate closely with internal stakeholders, including Product, Engineering, Risk, and Support, to track task progress and resolve day-to-day configuration blockers.

• 1–3 years of experience in operations, technical administration, or project delivery.
• Background in Card Issuing is strongly preferred.
• Experience in Acquiring or the broader Payments / Fintech industry is also highly valued.
• Comfortable working directly within technical systems and administrative portals to make accurate, production-grade updates and configurations.
• Strong ability to create clear, organized documentation and build structured, repeatable workflows from scratch.
• High attention to detail with the ability to manage task-level administrative work while balancing competing priorities.
• A proactive mindset aimed at identifying process bottlenecks and taking ownership of practical solutions.
• Clear written and verbal communication skills in English to collaborate effectively with cross-functional internal teams.

• We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
• Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver.
• It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
• We work as one team, and we back each other to succeed.
• Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.